1. Purpose and Scope

This Privacy Policy has been prepared by Q FOOD BEVERAGE GIDA ISLETMELERI SANAYI VE TICARET ANONIM SIRKETI ("Company") in order to set out the procedures and principles regarding the confidentiality, processing, storage, transfer, and protection of personal data provided by or obtained from visitors ("Data Subject") of our website at https://qcatering.tr/ ("Website").

This policy is established in compliance with all relevant legislation, primarily the Turkish Personal Data Protection Law No. 6698 ("KVKK"), the principles of the General Data Protection Regulation (GDPR), the Turkish Code of Obligations, the Turkish Commercial Code, the Law on the Regulation of Electronic Commerce, and other applicable regulations.

2. Data Controller

The data controller is:

Title: Q FOOD BEVERAGE ISLETMELERI SAN. ve TIC. A.S.
Address: Yenibosna Merkez Mah. Sedir Sok. No:7 34197 Bahcelievler / Istanbul
Email: [email protected]
Website: https://qcatering.tr

3. Personal Data Processed

Your personal data may be processed by the Company under the following categories:

Identity Information (name, surname, identification number, etc.)
Contact Information (email address, phone number, postal address, etc.)
Customer Transaction Information (order, payment, invoice details)
Marketing Data (cookie records, campaign participation preferences)
Location Data (estimated location data derived from IP address)
Internet and Website Traffic Data (cookies, logs, browser activity)

4. Methods and Legal Basis for Collecting Personal Data

Your personal data may be collected through:

Forms completed during website use,
Membership, ordering, and communication processes,
Interactions with our contact center,
Electronic commerce infrastructure and cookie technologies (Cerezgo)

using automated or non-automated methods, based on legal grounds such as explicit consent, contract performance, legitimate interest, legal obligation, and where prescribed by law.

5. Purposes of Processing Personal Data

In accordance with Articles 5 and 6 of KVKK, your personal data may be processed for the following purposes:

Providing products and services,
Managing order processes,
Executing payment and invoicing transactions,
Managing communication activities,
Administering customer satisfaction processes,
Internal audit and reporting activities,
Fulfilling legal obligations,
Promotional and marketing activities (based on explicit consent)

6. Transfer of Personal Data

Your personal data may be transferred, limited to the purposes stated above and in accordance with Articles 8 and 9 of KVKK, to:

Authorized public institutions and organizations,
Relevant business partners (such as cargo companies and payment system providers),
Domestic or, where explicit consent is obtained, foreign IT infrastructure service providers,
Legally authorized persons and authorities

7. Data Security and Retention Period

To ensure the security of your personal data, our Company:

Implements technical and administrative measures to prevent unauthorized access,
Protects data integrity and confidentiality,
Uses methods such as masking and encryption when necessary,
Conducts regular penetration tests and log audits.

Personal data is retained as long as the processing purpose remains valid and is disposed of in accordance with applicable legal obligations once that purpose ends.

8. Rights of the Data Subject

Pursuant to Article 11 of KVKK, you have the following rights as a data subject:

To learn whether your personal data is processed,
To request information if it has been processed,
To learn the purpose of processing and whether it is used accordingly,
To know the third parties to whom data is transferred domestically or abroad,
To request correction if it is incomplete or incorrectly processed,
To request deletion or destruction,
To request notification of these actions to third parties,
To object to a result arising against you through automated analysis,
To request compensation if damage occurs due to unlawful processing.

You may submit your requests regarding these rights in writing or through other methods determined by KVKK to Q FOOD BEVERAGE ISLETMELERI SAN. ve TIC. A.S. Applications will be concluded within 30 days at the latest.

9. Policy Updates

Q FOOD BEVERAGE ISLETMELERI SAN. ve TIC. A.S. may unilaterally update the provisions of this Privacy Policy at any time. The current version is available at https://qcatering.tr/privacy-policy/.